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Shipping fees and payment methods
For shipping within Germany we charge shipping costs start at 6.95 euros (depending on the selected service; extra services like CoD delivery or DHL GoGreen require extra fees on top of that).
Orders above 79.00 get free shipping inside Germany!
Shipping costs for all countries can be found in the following tables.
Countries and Areas Within the E.U.
| Austria: |  up to 100.00 € order value 9.95 €, above that free shipping up to 100.00 € order value 8.75 €, above that free shipping 8.95 € 16.95 € 8.95 € |
| Belgium: | 9.95 € 8.95 € 16.95 € 9.95 € |
| France: | 13.50 € 11.95 € 12.95 € 12.95 € |
| Germany: | up to 79.00 € order value 6.95 €, above that free shipping up to 79.00 € order value 6.95 €, above that free shipping up to 79.00 € order value 6.95 €, above that free shipping |
| Netherlands: | 11.50 € 8.95 € 10.95 € 10.95 € |
| Sweden: | 17.00 € 17.95 € 24.95 € 17.95 € |
Important remarks regarding the "missing" countries: Due to the requirements of the EU Packaging Regulation ("PPWR"), we are required to register with the respective national Extended Producer Responsibility organization in every E.U. country we ship to, using an authorized representative, and to pay for the disposal of the shipping packaging we use. These fixed costs alone range from €150 to €750 per year, depending on the country, in addition to the actual costs for the disposal of the packaging used which are very small in comparison to the yearly fees. Therefore, we have discontinued shipping to all E.U. countries to which we used to send fewer than 100 parcels per year. Please address any complaints regarding this matter to your Member of the European Parliament. Please use an international forwarding service if necessary, or have a courier service pick up your parcel in our warehouse.
Countries and Areas Outside the E.U.
| Albania: | 30.00 € 29.95 € |
| Andorra: | 30.00 € 17.95 € |
| Bosnia-Herzegowina: | 30.00 € 29.95 € |
| Gibraltar: | 30.00 € 28.95 € |
| Guernsey: | 30.00 € 27.95 € |
| Iceland: | 30.00 € 29.95 € |
| Isle of Man: | 30.00 € 27.95 € |
| Israel: | 28.95 € |
| Jersey: | 30.00 € 27.95 € |
| Kosovo: | 30.00 € 27.95 € |
| Liechtenstein: | 30.00 € 29.95 € |
| Moldavia: | 30.00 € 29.95 € |
| Monaco: | 13.50 € 12.95 € |
| Montenegro: | 30.00 € 29.95 € |
| North Macedonia: | 30.00 € 29.95 € |
| Norway: | 24.00 € 29.95 € |
| San Marino: | 30.00 € 17.95 € |
| Serbia: | 30.00 € 29.95 € |
| Switzerland: | 17.00 € 29.95 € |
| Turkey: | 28.95 € |
| United Kingdom: | 21.50 € 19.95 € 24.95 € |
| Vatican: | 30.00 € 17.95 € |
Note regarding shipping through Parcel.ONE or OTS: All parcels are shipped once a day together to a central depot. From there they are shipped together to the destination country and distributed there by local courier services. Therefore, this method of shipping is cheaper, but it usually takes up to 2 days longer than regular direct shipments (DHL, DPD, ...).
We generally do not deliver to countries that are not listed here. Please contact us for pickup arrangements or an individual solution if you need delivery to an unlisted country.
The name "Kondomotheke" does not appear anywhere on the parcel. The carton is just a plain and simple one.
When shipping to non-EU countries, additional taxes or costs (e.g. customs duties, import sales taxes, fees) may be incurred as part of your delivery, which are not paid by us or invoiced by us, but are to be paid by you directly to the responsible customs or tax authorities or the local delivery service. Please contact the relevant authorities for details.
The following payment methods are available:
| Payment method | Remarks | |
|---|---|---|
| Payment in advance | You wire the invoice amount into our account. You get our account data immediately after we receive your order. | |
| Cash on delivery only within Germany |
You pay directly to the courier service that delivers your parcel. Please note that for this service an extra 10 euros fee has to be paid. Currently only availble with DHL in Germany, only real addresses (no Packstation/Postfiliale). | |
| Debit charge only for regular customers |
You enter your IBAN and BIC when ordering, and we withdraw the invoice amount from your account (requires sufficient funds in your account and correct bank details). | |
| Credit cards | You will be redirected to our payment partner Mollie where you can enter your card details (we currently accept Visa, Mastercard, American Express, plus ApplePay/GooglePay on mobile devices). No card data are saved in our systems. | |
| PayPal | You pay using your PayPal account or use "Guest" payment options if you don't have a PayPal account. | |
| Klarna | Klarna offers better shopping with direct payments, pay later options, and instalment plans in a smoooth one-click purchase experience. | |
| Open invoice (creditworthiness required) |
Together with your goods you get an invoice stating the amount to pay and our account data to pay into. You pay the full amount immediately after reception of goods. Only possible with physical invoice address (no c/o addresses, Packstation etc.); an automated creditworthiness check will be performed. | |
| iDEAL only in the Netherlands |
iDEAL payments can only be used by Dutch customers. | |
| Bancontact only in Belgium |
Bancontact payments are only possible with a Bancontact account in Belgium. | |
| EPS only in Austria |
Electronic Payment Standard (EPS) is a payment method jointly developed by several Austrian banks. This makes it an important payment method that is very popular with Austrian consumers. | |
Delivery times
A delivery period of 1-2 working days applies to all items marked as "immediately available" within Germany.
Deviating delivery times or processing times for individual items (e.g. pre-order items or custom-made items) are specified for the respective item.
Delivery times when shipping to addresses outside of Germany
For deliveries to our neighboring countries Belgium, Denmark, France (excluding overseas departments), Luxembourg, the Netherlands, Austria, Poland, the Czech Republic and Switzerland, the specified delivery time is extended by 3 days (if using collection services such as ParcelOne or OTS by 2 more days). For deliveries to all other European countries, the specified delivery time is extended by 7 days. For deliveries to countries outside Europe, the specified delivery period is extended by 20 days.
Partial deliveries
If you order several items from us as part of an order, for which different delivery times apply, we will ship the goods in several partial shipments, depending on availability, for which the delivery times specified for the respective item apply. Additional shipping costs do not apply.
Information for calculating the delivery date
In the case of payment in advance, the period for delivery begins on the day after the payment order has been issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.
Note on the payment methods offered: We reserve the right to exclude certain payment methods in individual cases in order to protect against the risk of non-payment. In the event of a rejection, however, you can continue to pay in advance without restriction. Please note that purchase on account for consumers is only possible up to a maximum invoice amount of 200 euros. This limit applies to the entire customer account and therefore also includes outstanding amounts from past invoice orders. To protect against credit risk, we may obtain a credit report from SCHUFA Holding AG, InfoScore, Accumio or other credit agencies to protect our legitimate interests. The result of this check has no influence on the delivery itself, but only on the method of payment. In the event of a delay in payment, you undertake to reimburse all costs caused by appropriate measures to collect the outstanding receivables (costs of collecting receivables, costs of the licensed collection agency and a commissioned lawyer - procedural obligation to reimburse costs, default interest in the legally permissible amount, expenses and processing fees). We reserve the right to assign our claims with all rights to an external service provider. So if you are unable to pay an invoice on time due to sudden insolvency, please contact us first; We are going to find a solution.
Note: Chargebacks from direct debits or credit card payments are associated with very high costs for us. We therefore ask you to contact us first in the event of any problems. In the case of justified claims, we will immediately transfer the corresponding amounts to an account of your choice.